AMS Mechanical Systems, Inc. - Chicago Full Service Mechanical Contracting

Services

HVAC

Industrial
Refrigeration

Food and
Process Piping

Industrial and
Power Piping

Pipe Fabrication

Sheet Metal

Electrical

Design and
Engineering

Service and
Maintenance

Customer Satisfaction & Performance Survey

Quality Commitment Statement

Dear AMS customer,

Your satisfaction is extremely important to us! Our goal is to provide our customers with the highest quality of service available within our industry. To accomplish this, we need to know if your experience was a positive one, and we need to be aware of areas we can improve upon as well as those in which we are meeting or exceeding your expectations. We sincerely depend on you, our customer, to assist in keeping us informed. Please take a moment to complete our customer survey to provide us with your opinion of our services.

We thank you for your continued confidence in AMS Mechanical Systems, Inc., and we look forward to serving you in the future.

Sincerely,

President/CEO

Phone: (800) 794-5033

CONTACT INFORMATION:

* Company Name:

* Title:

* Phone:

* Email:

Service Technician:

Service Account Representative:

Service Ticket No.:

PERFORMANCE
Did our technician arrive during the time frame promised?

Exceeded Expectations	Met Expectations	Below Expectations

If parts were required, were they ordered and installed in a timely manner?

Exceeded Expectations	Met Expectations	Below Expectations

Was a detailed copy of the service worksheet left on site?

Exceeded Expectations	Met Expectations	Below Expectations

Did the service technician explain the nature of his findings upon completion of the service call?

Exceeded Expectations	Met Expectations	Below Expectations

Please rate the quality of our work.

Exceeded Expectations	Met Expectations	Below Expectations

PROFESSIONALISM
Was your request for service scheduled promptly and courteously by our service dispatch personnel?

Exceeded Expectations	Met Expectations	Below Expectations

Was the service technician conscientious and knowledgeable to deal with?

Exceeded Expectations	Met Expectations	Below Expectations

Was the appearance of our technician clean and professional?

Exceeded Expectations	Met Expectations	Below Expectations

Was the service area maintained in a clean and organized manner?

Exceeded Expectations	Met Expectations	Below Expectations

Safety is a priority at AMS:
Do you feel the safety measures utilized by our service technician met with your safety requirements?

Exceeded Expectations	Met Expectations	Below Expectations

SERVICE ACCOUNT REPRESENTATIVE
Are you satisfied with the technical support and assistance given to you by the AMS service account representative assigned to your account?

Exceeded Expectations	Met Expectations	Below Expectations

Are your requests handled in a timely manner?

Exceeded Expectations	Met Expectations	Below Expectations

OVERALL SERVICE
How would you rate our overall service?

Exceeded Expectations	Met Expectations	Below Expectations

Additional Comments:

Are you interested in any of the following services we offer?

HVAC	Industrial Refrigeration	Food and Process Piping	Design and Engineering	Industrial and Power Piping	Electrical	Test and Balance

Do we have your authorization to use your comments in promotional materials as testimonials or as learning tools for our employees to provide improved customer service?

Yes	No

Would you recommend our services to others?

Yes	No

If so, could you please provide us their name and number?

Thank you for taking the time to complete our survey. We appreciate your continued loyalty and support in allowing AMS Mechanical Systems, Inc. to continue servicing all of your mechanical needs.

Testimonials

"We wanted to let you know that the performance of the crew that is working on the chillers in A-Bldg goes beyond our expectations. Their professionalism is great, as well as the service they provide. They go above and beyond what is called for and we really appreciate it."

Francisco Nunez Carrillo
BP Naperville Campus

Hinsdale Weather Forecast, IL (60527)