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Customer Satisfaction & Performance Survey

 

Quality Commitment Statement

 


Dear AMS customer,

Your satisfaction is extremely important to us!   Our goal is to provide our customers with the highest quality of service available within our industry. To accomplish this, we need to know if your experience was a positive one, and we need to be aware of areas we can improve upon as well as those in which we are meeting or exceeding your expectations. We sincerely depend on you, our customer, to assist in keeping us informed. Please take a moment to complete our customer survey to provide us with your opinion of our services.


We thank you for your continued confidence in AMS Mechanical Systems, Inc., and we look forward to serving you in the future.



Sincerely,

 


President/CEO

 

Phone: (800) 794-5033

 

CONTACT INFORMATION:

* Company Name:

* Title:
* Phone:
* Email:
Service Technician:
Service Account Representative:
Service Ticket No.:  
 
PERFORMANCE
Did our technician arrive during the time frame promised?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
If parts were required, were they ordered and installed in a timely manner?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
Was a detailed copy of the service worksheet left on site?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
Did the service technician explain the nature of his findings upon completion of the service call?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
Please rate the quality of our work.
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
PROFESSIONALISM
Was your request for service scheduled promptly and courteously by our service dispatch personnel?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
Was the service technician conscientious and knowledgeable to deal with?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
Was the appearance of our technician clean and professional?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
Was the service area maintained in a clean and organized manner?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
Safety is a priority at AMS:
Do you feel the safety measures utilized by our service technician met with your safety requirements?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
SERVICE ACCOUNT REPRESENTATIVE
Are you satisfied with the technical support and assistance given to you by the AMS service account representative assigned to your account?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
Are your requests handled in a timely manner?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
OVERALL SERVICE
How would you rate our overall service?
Exceeded
Expectations
Met
Expectations
Below
Expectations
 
   
   
Additional Comments:
   

Are you interested in any of the following services we offer?

HVAC Industrial Refrigeration Food and Process Piping Design and Engineering Industrial and Power Piping Electrical Test and Balance


Do we have your authorization to use your comments in promotional materials as testimonials or as learning tools for our employees to provide improved customer service?
Yes No
Would you recommend our services to others?
Yes No
If so, could you please provide us their name and number?
 
Thank you for taking the time to complete our survey. We appreciate your continued loyalty and support in allowing AMS Mechanical Systems, Inc. to continue servicing all of your mechanical needs.
   
 
   
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Testimonials
"AMS Mechanical has continually provided the highest quality services over many years to Walsh Construction and its many clients. AMS sets itself apart from most other mechanical contractors by providing superior field supervision coupled with excellent project management and home office support. AMS has the ability to handle the most complex projects on a routine basis. AMS should be considered as a key team player for any major project in the Chicago area."

Dan Wierec
Walsh Construction Co.

 
 
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